Our support team is available to help with questions, account-related issues, technical concerns and general feedback. Contact us through live chat for assistance, or use the relevant email address below for your enquiry. Please include your account details where needed, but never send your password or full payment card details. The team will direct your message to the right department and provide practical guidance on the next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 3827 |
| Working hours | Live chat: 24/7. Email and phone: Mon-Fri, 09:00-18:00 UK time. |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or cases requiring documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID, relevant screenshots and preferred contact times helps us resolve queries faster and avoids delays in verification or payments.
Contact Form
Response Time
Our support team aims to respond quickly to all enquiries. Most requests receive a reply within one business day. Simple account and payment questions are often handled the same day; more complex verification or security issues can take longer depending on their nature and any required documentation. If you need faster help, contact live chat for immediate assistance.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to improve the site, games and services. Every message is reviewed by our team and helps shape updates to promotions, payment options and user experience. Tell us what works, what could be simpler, or any bugs you find. Your input directly helps improve the casino and sportsbook.