Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable. Our approach centres on protecting players, offering clear activity controls and making support accessible. We encourage everyone to set limits that match their lifestyle and to contact our team if gambling stops being fun or feels out of control.

Player protection principles

We believe in transparency, prevention and quick intervention. We use behavioural indicators to spot risky play and will contact customers if we see patterns that suggest harm. We aim to act promptly and respectfully, prioritising your safety and the security of your account.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits from your account settings. Limits take effect immediately and can be lowered at any time. Increasing a limit may require a cooling-off period.

Loss limits

Loss limits help you cap net losses over a chosen period. These are designed to give a clear boundary on how much you are prepared to lose and can be adjusted in your account controls.

Time limits and session controls

Set session reminders and maximum session lengths to avoid long play periods. We also offer an account break option to pause activity for a short time and a seven-day cooling-off period if you need an immediate short break.

Self-exclusion and account restrictions

If you need a longer break, self-exclusion is available directly from your account. Self-exclusion options include periods of several months and can extend to at least six months. During self-exclusion your account will be closed to play and marketing communications will be stopped. You can contact our support team at any time to discuss the process.

Recognising signs of problematic behaviour

Keep an eye out for signs such as chasing losses, spending more than planned, borrowing money to play, neglecting work or family, or feeling unable to stop. If you notice these signs in yourself or someone you care about, consider using our tools or seeking external support.

Practical tips to stay in control

Decide on a gambling budget in advance and stick to it, use deposit and loss limits, set time limits for sessions, avoid gambling when stressed or under the influence, and take regular breaks. Treat gambling as a form of paid leisure rather than a way to earn money.

Professional help and support organisations

If you need specialist support, organisations such as GambleAware, Gambling Therapy, GamCare and Gamblers Anonymous offer confidential advice, helplines and treatment options. Reaching out to a professional is a positive step and can help you regain control.